January 10, 2023/New Delhi/PRNews/Businesses understand the vitality of customer satisfaction and the role of their support and sales teams in achieving it. The face-to-face customer interactions have been rapidly replaced with phone calls, particularly after the majority of the employees began working from home. This allows organizations to amplify what happens on a call, making call recording a critical business requirement. Knowlarity, a leader in providing cloud-based business solutions, addresses this business need through its Call Recording Software. Fostering transparency and trust with clients, partners, and employees, call recording and tracking software empowers contact centers to observe customer behavior and analyze the customer experience delivered within their IVR system.
Knowlarity provides the best software for call recording and is a cost-effective solution with a comprehensive range of capabilities. It can record both inbound and outbound calls automatically, making call recording for businesses better than ever. It also provides the organizations with complete control over their recording and storage preferences, enabling better data handling and compliance management. Providing access to detailed and accurate data, the call recording software helps businesses analyze agent performance, train and develop employees, identify the bottlenecks in their IVR journeys, and determine the reasons behind cases of abandonment and escalations. This also assists business owners and operators in optimizing their IVR paths and implementing the necessary solutions to provide a positive customer experience.
Additionally, the call recording software can also be integrated with Knowlarity’s AI-powered Speech Analytics feature to obtain full transcripts of calls. Transcribing audio to human-level accuracy, the speech-to-text solution allows you to manage operational efficiency via a detailed record of calls in the text format and a conversation analytics report. With an easy access to the text format of the complete call recordings, this feature allows businesses to learn about major customer issues using certain keywords and phrases.
Easy to set up with a smart plug-and-play solution, the call recording software can be integrated with existing CRM for enhanced customer engagement. It also promotes business growth by offering complete visibility into the call operations, helping the organization make informed decisions and implement better strategies to augment business growth. Most importantly, the software protects confidential client information by automatically altering any personally identifiable information like credit card or debit card numbers and others.
Knowlarity is dedicated to offering cloud-based business communication solutions that empower business owners and staff to deliver world-class customer service. These include solutions like click-to-call, number masking, auto-dialers, multi-level IVR systems, toll-free numbers, progressive dialers, and more. Knowlarity takes pride in offering businesses a full suite of conversation intelligence features to meet business requirements with unparalleled ease of use, reliability, and security. To learn more about call recording software by Knowlarity.
About Knowlarity:
Knowlarity enables automated communication by allowing operators to work online via the cloud. It allows businesses to work on an effective communication network via cloud solutions such as click-to-call, number masking, multi-level IVR systems, toll-free numbers, progressive dialers, and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations aren’t affected by enabling working from anywhere. For more information, please visit https://www.knowlarity.com
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